Our Commitment on Returns & Refunds
As founders of Coloring Book Zone, we are committed to helping share the benefits of coloring to as many people as possible. However, we are also a very small company, and still ship every product ourselves, by hand, attaching labels and sealing envelopes as we go.
Our commitment to our customers is to try to enhance your ability to enjoy the benefits of our books as much as possible.
- That's why we include a thick card-stock Blotter page with every exclusive CBZ made coloring book we send.
- We try to make every order right, which means if we run out of inventory on a particular book, we'll try to contact you and suggest some substitute books you might enjoy instead.
- And when we make a mistake, we will do everything we can to make it right.
If you have any questions, or want us to customize a large order for an event you are holding, please reach out to us at firstname.lastname@example.org. We promise to try to help each and every one of you as much as we are able.
Please allow time for delivery of your product. We provide tracking information with every purchase, and we typically ship products within 24-48 hours. If for any reason your product cannot be immediately shipped, we will notify you via email immediately to figure out how to make it right. All products are sent via the US Postal Service Media Mail. Because we are subject to delivery timetable of the USPS Media Mail service, we request you check the tracking code included with your emailed receipt for specific delivery information. You can also sign up for text/email notifications as your product delivery changes status with the USPS.
Returns & Refunds
If you need to return your product, please email us at email@example.com immediately and we can provide you with information on how to process your return.
Refunds are processed immediately via Shopify. Refund amounts will be automatically deposited back on the billing method you used for the original purchase.
Finally, if you need to mail us anything, our company address is:
16130 Ventura Blvd., Suite 650
Encino, California 91436
Thanks from Alexis & Ted (husband of Mary)